TOGETHER WE CAN

MAKE A DIFFERENCE

Managing aggressive and confrontational behaviour at workplace

This practical, down-to-earth course is for anyone who may face verbal or physical aggression at work, whether face to face or over the phone, or online. Practical techniques to enable participants to keep themselves, their colleagues and clients safe.

Who the course is for
For anyone who faces or may face verbal or physical aggression at work, whether face to face, over the phone, or online.

Course date: Friday 22/10/2021
Start time: 10.00
End time: 12.30

BOOK COURSE
Course content

  • Reasons for aggression

  • Early warning signs

  • Techniques to defuse aggression

  • Relevant policies

Participants work through different scenarios, to defuse aggressive behaviour by using body language, words and phrases that de-escalate the situation.

Learning outcomes:

In the face of aggressive behaviour, participants will be able to:
  • Recognise different types of aggressive/confrontational behaviour and their effects

  • Defuse aggressive behaviour by following a proven de-escalation model, either face to face or remotely, using appropriate skill

  • Remain calm and make rational decisions through effective communication



About the trainers:

Jon Clarke and Mark Sutton have extensive experience in a variety of operational and training roles in careers spanning over 30 years in the Metropolitan Police Service and beyond. For the last 8 years they have successfully delivered their Lone Worker , Managing Aggressive Behaviour and other courses to a number of third sector organisations in Herts and Bucks.

Cost:

£15 VCS – CVS members
£35 VCS - non members

Booking contact:

Booking@hertscf.org.uk

BOOK COURSE

Catch up with our latest news

Hertfordshire Community Foundation achieves quality accreditation
The fifth round of Quality Accreditation, launched in October 2020, is now complete. Over the past year Hertfordshire Community Foundation has had an internal audit of its policies and procedures, compiled a submission of documents for external review and participated in interviews with an independent assessor.
Join our online event: Training for an agile workforce
Join our online event, Your workforce: Your future, to find out more about the training opportunities available to Hertfordshire's voluntary sector staff, trustees and volunteers. .
Thank you to our 2021 London Marathon runners
A huge thank you to the runners who took part in the 2021 London Marathon to help make Hertfordshire a better place for everyone!.
Herts in Focus: Photographic prints for sale in aid of HCF
We are delighted that the online photography exhibition, Herts in Focus, is returning for a second year in support of HCF, once again kindly co-ordinated by HCF Ambassador Henrietta Buxton. .